Terms & Conditions

1) Acceptance of Terms

By accessing or using the Services, you represent that you have read, understood, and agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization and that “you” refers to both you and the organization.

2) Changes to Terms

We may update these Terms from time to time. Changes take effect upon posting to this page unless otherwise stated. Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

3) Eligibility & Scope

You may use the Services only if you can form a binding contract and are not barred from doing so under applicable law. Certain features may be available only to clients with an active agreement or account.

4) Use of Services

You agree to use the Services only for lawful purposes and in accordance with these Terms and any documentation or guidelines we provide. We may modify, suspend, or discontinue any part of the Services at any time.

5) Accounts & Security

• You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
• Notify us promptly of any suspected unauthorized access or security incident.
• We may require multi-factor authentication or other security measures.

6) Professional / Medical Disclaimer

The Services may include educational content, compliance frameworks, operational guidance, and reimbursement strategies. They are not medical advice, legal advice, or a substitute for professional judgment. Clinical decisions, patient care, coding, billing, and contracting remain your responsibility. Always consult qualified professionals and applicable laws, regulations, and payer policies.

7) HIPAA, PHI & Confidentiality

• Do not upload or share Protected Health Information (“PHI”) via any non-designated channels. Where a Business Associate Agreement (“BAA”) exists, handle PHI only through processes and systems identified in that agreement.
• Absent a BAA, the Services are provided on a non-PHI basis and you agree not to transmit PHI.
• Client data and confidential information will be handled in accordance with any written agreement between you and The Wound Group.

8) Client Materials & Compliance

You are responsible for ensuring that any content, documentation, or data you provide is accurate, lawful, and compliant with applicable obligations (including privacy, licensing, and contractual requirements). You grant The Wound Group a non-exclusive license to use such materials solely to deliver the Services to you.

9) Fees, Invoices & Refunds

• Fees, billing cycles, and payment terms are as specified in the applicable order form, statement of work, or master agreement.
• Except as required by law or expressly stated in your agreement, fees are non-refundable.
• You are responsible for taxes and withholdings, excluding our income taxes.

10) Intellectual Property

• The Wound Group retains all rights, title, and interest in and to its content, methodologies, templates, software, and marks, whether registered or not.
• Deliverables expressly identified as “Client-owned” in a written agreement will be owned as stated therein; otherwise, no rights are transferred other than the limited rights necessary to use the Services.

11) Prohibited Conduct

You agree not to:

• Violate any applicable law or third-party rights;
• Misuse, reverse engineer, interfere with, or attempt to gain unauthorized access to any systems or data;
• Upload malware or content that is unlawful, harmful, or infringing;
• Circumvent security controls, rate limits, or access restrictions;
• Use the Services to develop competing offerings.

12) Third-Party Services

The Services may integrate with, reference, or link to third-party products or websites. We do not control and are not responsible for third-party services. Your use of them is governed by their terms and policies.

13) Disclaimers of Warranties

The Services are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express, implied, statutory, or otherwise, including without limitation warranties of merchantability, fitness for a particular purpose, title, or non-infringement. We do not warrant that the Services will be error-free, uninterrupted, or that outcomes will meet your requirements.

14) Limitation of Liability

To the maximum extent permitted by law, in no event will The Wound Group or its affiliates be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenues, data, goodwill, or business opportunities, arising out of or related to these Terms or the Services, even if advised of the possibility of such damages. Our aggregate liability for all claims relating to the Services shall not exceed the amounts paid by you to The Wound Group for the Services giving rise to the claim during the twelve (12) months prior to the event giving rise to liability.

15) Indemnification

You will defend, indemnify, and hold harmless The Wound Group and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from or related to your use of the Services, your content, or your violation of these Terms or applicable law.

16) Governing Law & Venue

These Terms are governed by the laws of the jurisdiction where The Wound Group is organized or primarily operates, without regard to its conflicts of laws rules. Exclusive venue and jurisdiction for any dispute will lie in the state and federal courts located in that jurisdiction. You consent to personal jurisdiction and waive any objection to inconvenient forum.

17) Export & Sanctions Compliance

You represent that you are not located in, under the control of, or a national or resident of any country subject to embargo or sanctions, and that you are not a denied or restricted party under applicable export laws. You agree to comply with all export, re-export, and sanctions laws and regulations.

18) Termination

We may suspend or terminate access to the Services at any time for any reason, including violation of these Terms. Upon termination, the rights granted to you under these Terms will cease immediately. Sections that by their nature should survive (e.g., confidentiality, IP, warranty disclaimers, limitations of liability, indemnification, and governing law) will survive termination.

19) Entire Agreement

These Terms, together with any signed order forms, statements of work, Business Associate Agreements, and any other written agreement between you and The Wound Group, constitute the entire agreement between the parties with respect to the Services and supersede all prior or contemporaneous understandings on that subject. If there is a conflict, the signed agreement controls.

20) Contact

Questions about these Terms? Email contact@thewoundgroup.com.